Hivenox for maintenance and FM contractors

Win the contract, then prove every job.

Hivenox Maintenance OS is designed for maintenance and FM contractors: dispatch, SLAs, evidence and claim-to-cash in one flow, from call-out to paid claim.

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  • NSW Government ICT Services Scheme (SCM0020)
  • ICN Gateway member
Electrician in a hard hat testing a building's electrical panel
Hivenox forMaintenance and FM contractors

Works with the systems your team already runs

Oracle AconexProcoreAutodesk Construction CloudMicrosoft 365SharePointPower BI

Hit every SLA. Prove every job. Get paid faster.

Hit every SLA

SLA timers started with the request, and jobs allocated by rules to the right trade.

Prove every job

Required photos, time and location captured on site, even with no signal.

Get paid faster

Claims built from the job's own evidence and your schedule of rates, ready for the client to check.

Hivenox Maintenance OS

The modules behind the work

From request to paid claim on one record. Each module shows whether it is available now or still to come.

On the roadmap

Work orders & dispatch

SLA timers, rules-based allocation and routed runs.

On the roadmap

Evidence & claim checks

Required photos per job, captured with time and location.

On the roadmap

Planned & statutory

Planned and statutory work raised ahead of its due date.

On the roadmap

Parts & van stock

Parts issued to the work order at cost.

On the roadmap

Tenant communication

Bookings, notices and 'on the way' links for occupants.

On the roadmap

Reports & dashboards

SLA, planned maintenance and contractor performance reports.

Explore Hivenox Maintenance OS

Modules

Start with the job that costs you most

Not ready for a full platform? Start with one module on one job. Each runs on the same record as Construction OS and Maintenance OS.

ERP Sync

Job cost and ERP sync

Available now

Keep jobs, timesheets and invoices in step with your accounting system.

Expense Management

Site receipts and expenses

Available now

Capture van and site receipts and code them to the job.

Subcontractor compliance

Available now

Keep your own subcontractors' insurances and licences current.

Build your bundle

We'll help you choose the modules, AI Workers and edition that fit your team.

Request a proposal

What changes

From chasing paperwork to one record

How the day-to-day work changes when every job, claim and document sits on one record.

Maintenance and FM contractors

Win the contract, then prove every job.

9modules2AI Workers
Dispatch board — todayExample
Make-safe call-outsDispatched
SLA timers2 near breach
Job photosCaptured
Parts usedOn the work order
ClaimsReady to submit
Compliance & Quality AI WorkerThree closed jobs are missing their required after photos.
TodayWith Hivenox

Jobs dispatched by phone and whiteboard

Rules-based allocation with SLA timers

Photos lost on technicians' phones

Required photos captured on every job

Claims disputed for missing evidence

Claims built from the job's own evidence

Parts used never reach the invoice

Parts issued to the work order at cost

Explore Hivenox Maintenance OS

Who it's for

Value for every role on the team

SLAs, dispatch and job status across every contract.

OMOperations managersMaintenance and FM contractors

The job, the asset's history and the required photos in one app.

TSTechnicians and supervisorsMaintenance and FM contractors

Claims backed by the evidence clients ask for.

CFContract and finance managersMaintenance and FM contractors

How it works

Up and running, step by step

From scattered spreadsheets and inboxes to one record, with approvals and an audit trail.

  1. 01

    Load

    Bring in your contracts, sites, assets and schedule of rates.

  2. 02

    Dispatch

    Allocate jobs by rules, with SLA timers running.

  3. 03

    Evidence

    Capture photos, notes and sign-off on site.

  4. 04

    Claim

    Submit claims with the evidence attached, ready to check.

Built on Hivenox Maintenance OS

AI Workers that check every claim, job and certificate

Each AI Worker is designed to check the records your team relies on and flag only what needs a decision, every flag linked to its source. A person approves, rejects or queries.

AI Workers

Compliance & Quality AI WorkerChecks inspections, ITPs, hold points, defects and NCRs, and assembles the evidence pack.On the roadmapRisk & Anomaly AI WorkerFinds duplicate claims, outlier rates and repeat defects across contractors and contracts.On the roadmap

Sectors

Facilities managementProve every job you did, and get paid for it faster.Social and affordable housingEvery repair evidenced. Every contractor claim checked.Commercial & High-RiseWin on programme. Stop losing on variations.EducationHand over before the first day of term.

More solutions by business

Housing providers and public asset ownersEvery contractor claim checked before payment.Builders and head contractorsProtect margin on every job.Subcontractors and tradesGet paid for the work you did.

Your questions, answered.

Ready to prove every job?

Bring one job, contract or building. We'll walk through the records, modules and AI Workers that fit.

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