Requests & AI triage
Every channel, one queue, duplicates grouped.
Hivenox Maintenance OS
On the roadmapEvery job, every claim and every dollar under control.
One platform to schedule, evidence, check and pay for maintenance work, from a single home to a statewide estate.
- Request
- Triage
- Work order
- Evidence
- Claim checked
- Paid
NSW Government ICT Services Scheme (SCM0020) · ICN Gateway member
Maintenance operations
Open work orders1,284
SLA breaches23
PPM on time94%
First-time fix81%
Backlog ageing
Live activity
- Claim CL-3391 checkedHeld for review · exceeds approved valueReview
- WO-24817 · Leaking pipePlumbing · Urgent · AI triaged, confirmedIn progress
- PPM-5530 · RCD testSwitchboard · Block CDue today
Evidence capture · WO-24817Required photos 3/4
Offline · 12 updates queuedAustralia & Saudi Arabia
GST, Peppol and Security of Payment in Australia; VAT and ZATCA Phase 2 in Saudi Arabia.
English & Arabic
Right-to-left, Hijri dates, bilingual documents.
Offline field work
Designed to sync in order when signal returns.
Statutory checks
Fire, lifts, backflow and electrical, raised ahead.
Modules
Twelve module groups, from request to paid claim.
Modules included: Core 23 of 35, Enterprise 34 of 35, Sovereign 34 of 35. Every group shows its availability.
Intake
Tenant communication
Bookings, notices and 'on the way' links.
Asset & property register
Every property, unit, asset and element.
Plan & dispatch
Work orders & dispatch
SLA timers, rules-based allocation, routed runs.
Planned & statutory
Fire, lifts, backflow and electrical, raised ahead.
Parts & van stock
Parts issued to the work order at cost.
Assure
Inspections & condition
Guided templates and AI defect spotting.
Evidence & claim checks
Every claim checked before payment.
Contractors & compliance
Jobs blocked on an expired licence or insurance.
Cost & report
Scope & schedule of rates
Findings turned into costed scope.
Warranty & defects
Repeat repairs routed to the original contractor.
Reports & dashboards
SLA, PPM and contractor performance.
One record
One record from request to payment.
The property, work order, evidence, claim and payment in one place. AI checks; a named person decides.
01Property & asset
02Request
03Work order
04Evidence
05Claim
06Payment
07Audit trail
Scheduled
AI triage, SLA timers, planned and statutory maintenance.
Evidenced
Required photos per job, captured with time and location.
Checked & paid
Every claim tested against the approved job and rates.
Quick answer
How do housing providers check 100% of maintenance claims instead of sampling?
Run rules on every claim overnight: claim against work order, rates against the schedule, photo evidence against location and time, and work against warranty. Only real exceptions go to reviewers. Hivenox Maintenance OS is designed to do this and keep a sealed evidence pack for audit.
Claim checks in Maintenance OS EnterpriseHow it works
From report to paid claim in eight controlled steps.
How one job is designed to run: every step has an owner and a control. Scroll to follow it.
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WO-24817 · Leaking pipeKitchen · Block C · reported 09:14 SLA 4:00:00
01 / 08Request
- 01Request
Any channel; the timer starts.
- 02Triage
AI suggests, a person confirms.
- 03Allocate
Contractor chosen by rules.
- 04Schedule
Agreed with the occupant.
- 05Attend
Evidence captured on site.
- 06Verify
Checked automatically or by a supervisor.
- 07Claim checked
Against job, rates and evidence.
- 08Paid & closed
Warranty clock recorded.
AI Workers
AI Workers designed to check every job, claim and certificate.
2 of the 8 construction and maintenance AI Workers belong to Maintenance OS. Each is designed to flag, never decide: a named person approves, rejects or queries.
On the roadmap
Compliance & Quality
Inspections, certificates, SLAs and contractor compliance.
WatchesWork orders & dispatchPlanned & statutoryInspections & conditionContractors & complianceMeet the Worker On the roadmapRisk & Anomaly
Overclaims, duplicate invoices, reused photos and repeat repairs.
WatchesScope & schedule of ratesEvidence & claim checksWarranty & defectsMeet the WorkerFlags, never decides
AI Workers check and draft; a named person approves, rejects or queries.
Every finding explains itself
Rule, values read and threshold — or it isn't raised.
Unknown is a state
Missing data is shown, never quietly passed.
Built to your capacity
The review queue is sized for your team.
Who it's for
Built for the people responsible for buildings.
Social & community housing
Repairs, safety checks and contractor claims across every home.
Government property & public estates
Audit at volume, in-country, with your keys.
FM & maintenance contractors
Work orders, SLAs and proof of work.
Commercial owners & property managers
One record per property, asset and contract.
Developers & builders
Handover straight into the asset register.
Quick answer
What software checks every maintenance contractor claim for social housing?
Hivenox Maintenance OS is designed to check each contractor claim against the work order, schedule of rates, photo evidence and warranty status, instead of reviewing a sample. Exceptions go to a named officer who accepts, queries or rejects them. It is being built for public and community housing providers in Australia and Saudi Arabia.
Maintenance OS Sovereign for public housingSecurity & residency
Designed to keep your data in-country and every decision on the record.
Maintenance OSOn the roadmap
In-country hosting
Designed to keep Australian data in Australia and Saudi data in-Kingdom.
Encryption
TLS 1.2+ in transit, AES-256 at rest.
Enterprise sign-in
SSO and MFA, with a step-up for approvals.
Roles & delegations
Every action checked against its delegated limit.
Segregation of duties
Designed so the person who clears a claim can't release its payment.
Tamper-evident audit
Hash-chained history, replayable as it was.
Regulatory references describe product capabilities; certifications are not claimed unless achieved.
Quick answer
Is Hivenox data hosted in Australia and Saudi Arabia?
Hivenox Maintenance OS is designed to run on Microsoft Azure with region-pinned tenants: Australian customers in Azure Australia East and Saudi customers in-Kingdom, with backups kept in the same region. The Sovereign edition adds dedicated infrastructure and customer-managed encryption keys for government programmes.
Dedicated, in-country hosting in SovereignThree editions
From one home to a whole estate.
Sized by the properties, assets and contracts you look after. Start with one, grow to an estate, all on the same record.
- 01 · Maintenance OS CoreHomes & residential
Home and residential repairs, safety checks and inspections
- Sized for
- A residential portfolio or one maintenance contract.
- Modules
- 23 of 35 included
- Plumbing and hot water
- Electrical faults
- Smoke alarm and safety checks
- Damp, mould and roof leaks
- 02 · Maintenance OS EnterpriseCommercial & multi-site
Commercial buildings, multi-site portfolios and the assurance layer
- Sized for
- Multi-site portfolios and several contracts.
- Modules
- 34 of 35 included
- HVAC, lifts and fire systems
- Contractors at volume
- Every claim checked
- Condition into costed scope
- 03 · Maintenance OS SovereignGovernment & public housing
Government and public housing estates, on infrastructure of your own
- Sized for
- A contractually defined estate.
- Modules
- 34 of 35 included
- Audit at volume
- Regional and remote inspection
- Condition data for allocation
- In-country, your keys
Compare editions
Three editions, sized by the estate you run.
Sized by properties, assets and contracts. Every edition runs on the same record; what changes is scale, the checks before payment and where it is hosted.
| Feature | Core | Enterprise | Sovereign |
|---|---|---|---|
| Built for | Homes and residential maintenance teams. | Commercial buildings and multi-site portfolios. | Government and public housing estates. |
| Sized for | A residential portfolio or one maintenance contract. | Multi-site portfolios and several contracts. | A contractually defined estate. |
| Modules | 23 of 35 included; the other 12 as add-ons. | 34 of 35 included, with assurance and analytics. | 34 of 35 included, the same set as Enterprise. |
| Assurance | Audit trail, replay and evidence packs. | Claims, evidence and risk checked before payment. | The Enterprise assurance layer, in your environment. |
| AI Workers | Standard AI Workers. | Advanced AI Workers. | Custom AI Workers. |
| Hosting | In-country cloud: Australia or in-Kingdom. | In-country cloud: Australia or in-Kingdom. | Dedicated infrastructure, in-country. |
| Support | Business hours. | Priority. | 24/7. |
Before handover
On the same record as Hivenox Construction OS.
As-builts, warranties and O&M manuals are designed to move from Construction OS straight into the asset register at handover. Hivenox is in operational use with a construction contractor in the UAE: project control, procurement, approvals, retention and receivables.
Explore Construction OS Available now
Bring one maintenance contract. We'll map it from report to paid claim.
A discovery session on your properties, contractors and claims. Maintenance OS is an annual licence by edition, quoted on your estate and market.