Dedicated infrastructure
The environment is yours alone.
- Not shared with other customers
- Azure Australia East or in-Kingdom
- Tenants pinned to your region
Hivenox Maintenance OS Sovereign
On the roadmapEverything in Enterprise. On infrastructure of your own.
For government agencies and public housing estates: social, affordable and key worker homes, and civic, health and education estates. Dedicated infrastructure, hosted in-country, with keys you control.
- Dedicated
- Infrastructure that is yours alone
- In-country
- Hosted in Australia or in-Kingdom
- Your keys
- Customer-managed encryption
NSW Government ICT Services Scheme (SCM0020) · ICN Gateway member
Why Sovereign
Sovereign is about where it runs and who holds the keys — the same Maintenance OS, isolated.
01Everything in Enterprise
34 of 35 modules and the full assurance layer.
02Your infrastructure, your keys
Dedicated, in-country, with custom AI Workers.
- Dedicated infrastructure
- In-country hosting
- Customer-managed keys
- Custom AI Workers
Problems it solves
Built for the problems public estates publish.
Before: a spreadsheet. After: one record in Maintenance OS. Pick a problem and watch it change.
- Where the spreadsheet breaks
- The switch to Maintenance OS
- The same job, on one record
Hundreds of thousands of work orders a year are too many to audit by hand. Configurable rules designed to check every work order, variation and claim, so only high-risk items reach a reviewer and every finding shows the rule and the values it read.
- Most never checked
Most never checked - Overclaims missed
Overclaims missed
- Evidence & claim checksOn the roadmap
- Risk review queueOn the roadmap
- Custom AI WorkersOn the roadmap
Maintenance OS Sovereign
What Sovereign adds
Customer-managed keys
Encryption you hold the keys to.
- AES-256 at rest, TLS 1.2+ in transit
- Entra ID, SAML/OIDC, MFA and Nafath
- Extra sign-in step for approvals
Custom AI Workers
Configured for your estate.
- Flags, never decides
- Findings that explain themselves
- Sized to your review capacity
Government-grade assurance
Every decision on the record.
- Hash-chained, replayable audit
- Segregation of duties in code
- Sealed audit production packs
Maintenance OS Sovereign modules
The 12 module groups in Sovereign.
34 of 35 modules included. Every group shows its availability.
Intake
Requests & AI triage
On a public estateRepeat reports from the same block grouped before anyone is sent.
Tenant communication
On a public estateSatisfaction surveys by SMS, WhatsApp or email after every job.
Asset & property register
On a public estateOne record per property across the estate, on a map view.
Plan & dispatch
Work orders & dispatch
On a public estateRoute-optimised runs, so one trip covers more homes.
Planned & statutory
On a public estateA statutory calendar for every building, with jobs raised automatically.
Parts & van stock
On a public estateParts cost on each work order, ready for the claim check.
Assure
Inspections & condition
On a public estateCondition captured offline in regional homes and synced later.
Evidence & claim checks
On a public estateEvery claim tested against the approved job, with only high-risk items sent to a reviewer.
Contractors & compliance
On a public estateContractor scorecards and compliance cases, ready for review.
Cost & report
Scope & schedule of rates
On a public estateScope mapped to schedule-of-rates codes, ready to procure.
Warranty & defects
On a public estateDefects-liability periods tracked on every home handed over.
Reports & dashboards
On a public estateMonthly review packs across the whole portfolio.
Who it's for
Estates of national importance
For public bodies maintaining tens of thousands of homes and buildings, in cities and across regional and remote areas, under residency, cyber and accountability obligations.
Public & social housing
Tenanted homes held to audit scrutiny.
Affordable & key worker housing
Homes kept fit to let for the people who need them.
Government agencies
Accountability for every decision.
National estates
Health, education and civic estates.
Saudi public entities
Arabic-first, hosted in-Kingdom, Nafath sign-in.
At a glance
Maintenance OS Sovereign, in numbers
Modules34 of 35
AI WorkersCustom
HostingDedicated, in-country
EncryptionCustomer-managed keys
LanguagesEnglish & Arabic
Support24/7
How it works
From report to paid claim in eight controlled steps.
How one job is designed to run: every step has an owner and a control. Scroll to follow it.
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WO-24817 · Leaking pipeKitchen · Block C · reported 09:14 SLA 4:00:00
01 / 08Request
- 01Request
Any channel; the timer starts.
- 02Triage
AI suggests, a person confirms.
- 03Allocate
Contractor chosen by rules.
- 04Schedule
Agreed with the occupant.
- 05Attend
Evidence captured on site.
- 06Verify
Checked automatically or by a supervisor.
- 07Claim checked
Against job, rates and evidence.
- 08Paid & closed
Warranty clock recorded.
Compare editions
Three editions, sized by the estate you run.
Sized by properties, assets and contracts. Every edition runs on the same record; what changes is scale, the checks before payment and where it is hosted.
| Feature | Core | Enterprise | Sovereign |
|---|---|---|---|
| Built for | Homes and residential maintenance teams. | Commercial buildings and multi-site portfolios. | Government and public housing estates. |
| Sized for | A residential portfolio or one maintenance contract. | Multi-site portfolios and several contracts. | A contractually defined estate. |
| Modules | 23 of 35 included; the other 12 as add-ons. | 34 of 35 included, with assurance and analytics. | 34 of 35 included, the same set as Enterprise. |
| Assurance | Audit trail, replay and evidence packs. | Claims, evidence and risk checked before payment. | The Enterprise assurance layer, in your environment. |
| AI Workers | Standard AI Workers. | Advanced AI Workers. | Custom AI Workers. |
| Hosting | In-country cloud: Australia or in-Kingdom. | In-country cloud: Australia or in-Kingdom. | Dedicated infrastructure, in-country. |
| Support | Business hours. | Priority. | 24/7. |
Start with a scoped sovereign assessment
We scope hosting, keys, identity and assurance against your estate's obligations before anything is deployed.