Legal & Trust Centre

Clear controls.
Published commitments.

How Hivenox handles personal information, customer data and your subscription, published in full and effective from 1 January 2026.

7Policies published in full
13Australian Privacy Principles, each addressed
72 hGDPR breach notice to the authority, where feasible
30 daysOur target to answer a privacy complaint

Privacy & data protection

5 published

01Privacy PolicyWhat personal information we collect, how we use and protect it, and the choices you have.16 sections · 6 min read02Cookies PolicyThe cookies and similar technologies we use, what each one does, and how to control them.8 sections · 2 min read03Australian Privacy ActOur compliance with the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.8 sections · 2 min read04Australian Privacy Principles (APP) StatementHow we meet the thirteen APPs, from open management through to correction.15 sections · 3 min read05GDPR Compliance StatementOur commitment under EU and UK GDPR: lawful bases, rights and transfers.12 sections · 3 min read

Agreements & commercial terms

2 published · 2 coming soon

06Data Processing AgreementThe responsibilities, safeguards and instructions that govern customer data processing.19 sections · 6 min read07Refund & Cancellation PolicyThe rules for cancellation, refunds and changes to a Hivenox subscription.11 sections · 3 min read
Terms & ConditionsBeing finalised; it will be published here.Coming soon
End User Licence AgreementBeing finalised; it will be published here.Coming soon

Our commitments

What the documents promise, in four lines.

We do not sell personal information

Sub-processors and service providers must protect it consistently with our Privacy Policy and the law.

Privacy Policy, clause 8

Customer Data follows your instructions

We process it only on your documented instructions, then return or delete it when the service ends.

Data Processing Agreement, clauses 4 and 11

Breaches are notified

Affected individuals and the OAIC under the Notifiable Data Breaches scheme, and the Customer for Customer Data.

Privacy Policy, clause 11

Security aligned with ISO/IEC 27001 and 42001

Encryption in transit and at rest, multi-factor authentication, monitoring and AI governance.

Privacy Policy, clause 10

Questions, requests or complaints

Contact our Privacy Officer to access or correct your information, or to raise a concern. If you are not satisfied with our answer, you can complain to the OAIC at www.oaic.gov.au.

Hivenox — operated by AI Solution Technologies Pty LtdAttention: Privacy Officer