Hivenox Maintenance OS Enterprise

On the roadmap

Everything in Core. Plus the assurance layer.

For commercial buildings and multi-site portfolios: plant, lifts and fire systems on a plan, contractors at volume, and every claim checked before payment.

Assurance
Every claim checked before payment
Portfolio
Every site and contractor on one record
34 of 35
Modules included
Book a discovery sessionRequest pricingCompare editions

NSW Government ICT Services Scheme (SCM0020) · ICN Gateway member

Two engineers reviewing a tablet in a mechanical plant room

Why Enterprise

Enterprise adds the assurance layer: claims, evidence and contractors checked before the money leaves.

01Everything in Core

Requests, work orders and assets stay exactly as they are.

02Checked before it is paid

Every claim, not a sample afterwards.

  • Claim & evidence assurance
  • Risk review queue
  • Contractor compliance cases
  • Portfolio analytics

Problems it solves

The problems that come with more buildings.

Before: a spreadsheet. After: one record in Maintenance OS. Pick a problem and watch it change.

  • Where the spreadsheet breaks
  • The switch to Maintenance OS
  • The same job, on one record

HVAC, lifts, fire systems and switchboards across dozens of buildings, each on its own schedule. PPM plans by asset type and a statutory calendar, designed to raise every service ahead, across every site, against the asset it belongs to.

  • Next service unknown Next service unknown
  • A sheet per site A sheet per site
  • Planned & statutoryOn the roadmap
  • Asset & property registerOn the roadmap

Maintenance OS Enterprise

What Enterprise adds

01 · AI Workers

Advanced AI Workers

Both Maintenance AI Workers, across the portfolio. A person always decides.

  • Inspections, certificates and SLAs checked
  • Overclaims, duplicates and reused photos flagged
  • Each finding designed to show its rule and values
02 · Assurance

Claim & evidence assurance

Every claim checked before payment.

  • Claims tested against the approved job
  • Reused-photo and location checks
  • Duplicate and split claims caught
03 · Controls

Contractors & risk review

Exceptions routed to a person.

  • Allocation blocked on expired credentials
  • Materiality-based review queue
  • Contractor app for jobs and invoices
04 · Portfolio

Portfolio operations

Every site in one view.

  • Predictive maintenance and forecasting
  • Parts and van stock
  • Tenant communications

Maintenance OS Enterprise modules

The 12 module groups in Enterprise.

34 of 35 modules included. Every group shows its availability.

Intake

On the roadmap

Requests & AI triage

In a commercial buildingFaults from every building in one queue, whatever the channel.

Included
On the roadmap

Tenant communication

In a commercial buildingAn entry notice to occupants before the contractor arrives.

Included
On the roadmap

Asset & property register

In a commercial buildingPlant, lifts and fire systems QR-tagged, with lifecycle data.

Included

Plan & dispatch

On the roadmap

Work orders & dispatch

In a commercial buildingA drag-and-drop dispatch board across every site and trade.

Included
On the roadmap

Planned & statutory

In a commercial buildingLift, fire and backflow servicing on PPM plans by asset type.

Included
On the roadmap

Parts & van stock

In a commercial buildingWarehouse stock and reorder points for common plant parts.

Included

Assure

On the roadmap

Inspections & condition

In a commercial buildingGuided templates for plant rooms, roofs and facades.

Included
On the roadmap

Evidence & claim checks

In a commercial buildingReused photos, duplicate invoices and split claims caught before payment.

Included
On the roadmap

Contractors & compliance

In a commercial buildingAllocation blocked automatically on an expired licence or insurance.

Included

Cost & report

On the roadmap

Scope & schedule of rates

In a commercial buildingQuotes compared with the benchmark before they are approved.

Included
On the roadmap

Warranty & defects

In a commercial buildingElement-level warranty tracked for plant and fit-out.

Included
On the roadmap

Reports & dashboards

In a commercial buildingSLA compliance and contractor performance, site by site.

Included

Who it's for

Built for commercial buildings and portfolios

For organisations running maintenance across many buildings, many systems and many contractors.

Commercial owners & property managers

Offices, retail and mixed-use on one record.

FM & maintenance contractors

SLAs to hit and evidence to get paid on.

Campuses & institutional estates

Schools, clinics and campuses across many sites.

Developers & builders

Handover data carried into maintenance.

At a glance

Maintenance OS Enterprise, in numbers

Modules34 of 35
AI WorkersAdvanced
HostingIn-country cloud
EncryptionAES-256 at rest
LanguagesEnglish & Arabic
SupportPriority

How it works

From report to paid claim in eight controlled steps.

How one job is designed to run: every step has an owner and a control. Scroll to follow it.

Requests · one queue
Tenant portalPhoneEmailWhatsApp
WO-24817 · Leaking pipeKitchen · Block C · reported 09:14 SLA 4:00:00

01 / 08Request

  1. 01
    Request

    Any channel; the timer starts.

  2. 02
    Triage

    AI suggests, a person confirms.

  3. 03
    Allocate

    Contractor chosen by rules.

  4. 04
    Schedule

    Agreed with the occupant.

  5. 05
    Attend

    Evidence captured on site.

  6. 06
    Verify

    Checked automatically or by a supervisor.

  7. 07
    Claim checked

    Against job, rates and evidence.

  8. 08
    Paid & closed

    Warranty clock recorded.

Compare editions

Three editions, sized by the estate you run.

Sized by properties, assets and contracts. Every edition runs on the same record; what changes is scale, the checks before payment and where it is hosted.

FeatureCore Enterprise Sovereign
Built forHomes and residential maintenance teams.Commercial buildings and multi-site portfolios.Government and public housing estates.
Sized forA residential portfolio or one maintenance contract.Multi-site portfolios and several contracts.A contractually defined estate.
Modules23 of 35 included; the other 12 as add-ons.34 of 35 included, with assurance and analytics.34 of 35 included, the same set as Enterprise.
AssuranceAudit trail, replay and evidence packs.Claims, evidence and risk checked before payment.The Enterprise assurance layer, in your environment.
AI WorkersStandard AI Workers.Advanced AI Workers.Custom AI Workers.
HostingIn-country cloud: Australia or in-Kingdom.In-country cloud: Australia or in-Kingdom.Dedicated infrastructure, in-country.
SupportBusiness hours.Priority.24/7.
Next in the ladderMaintenance OS SovereignGovernment and public housing estates, on infrastructure of your ownExplore Sovereign

See what Enterprise would check across your portfolio.

Bring a few sites, your contractor list and last quarter's claims. We'll map what Enterprise is designed to check before payment.

Book a discovery sessionRequest pricing