Hivenox Maintenance OS Core

On the roadmap

Every home repair, from the first report to the fix.

For the teams that look after homes: leaks, blocked drains, hot water, electrical faults and damp, from the first report on any channel to a closed, evidenced job on one record.

Any channel: Phone, web, email or WhatsApp
23 of 35: Modules included
Offline: Field app designed for homes with no signal

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NSW Government ICT Services Scheme (SCM0020) · ICN Gateway member

Problems it solves

The home repairs Core is designed to take off your desk.

Before: a spreadsheet. After: one record in Maintenance OS. Pick a problem and watch it change.

Where the spreadsheet breaks
The switch to Maintenance OS
The same job, on one record

A resident reports water under the sink, a blocked drain or no hot water. Designed so every request lands in one queue, whatever the channel: AI suggests the trade and urgency, groups duplicate reports, and a person confirms before the SLA clock runs.

Duplicate report ~~Duplicate report~~
No trade ~~No trade~~
No SLA ~~No SLA~~

Requests & AI triageOn the roadmap
Work orders & dispatchOn the roadmap

Maintenance OS Core

What Core includes

01 · Operations

Requests & work orders

From the resident's call to the closed job.

Requests and AI triage
Work orders and dispatch
Contractor onboarding

02 · Planned

Planned & statutory

Smoke alarm, electrical and backflow checks, raised ahead.

PPM and statutory calendar
Inspections
Warranty and defects

03 · Assets

Asset register

One record per home, unit and element.

Asset and property register
Dashboards
Tamper-evident audit trail

04 · Field

Mobile app

Designed for any home, even with no signal.

Evidence captured on the device
Ordered sync, no duplicates
12 more modules as add-ons

Maintenance OS Core modules

The 12 module groups in Core.

23 of 35 modules included; add-ons are marked. Every group shows its availability.

Intake

On the roadmap

Requests & AI triage

In a homeA leaking tap reported on WhatsApp, triaged as Plumbing, routine.

On the roadmap

Tenant communication

In a homeA time booked by the resident, then an “on the way” link.

On the roadmap

Asset & property register

In a homeEvery home and element, from the hot-water unit to the roof, with its history.

Plan & dispatch

On the roadmap

Work orders & dispatch

In a homeAn urgent electrical job allocated by rules, with the SLA clock running.

On the roadmap

Planned & statutory

In a homeSmoke alarm and electrical safety checks raised before they fall due.

On the roadmap

Parts & van stock

In a homeThe tap cartridge on the van, issued to the job at cost.

Assure

On the roadmap

Inspections & condition

In a homeA damp patch rated 1–5, with AI spotting defects in the photos.

On the roadmap

Evidence & claim checks

In a homeBefore-and-after photos required for every repair.

On the roadmap

Contractors & compliance

In a homeJobs sent only to onboarded plumbers and electricians.

Cost & report

On the roadmap

Scope & schedule of rates

In a homeInspection findings turned into a costed scope from your rates.

On the roadmap

Warranty & defects

In a homeA repeat leak sent back to the plumber who fixed it.

On the roadmap

Reports & dashboards

In a homeOpen jobs, SLAs and safety checks on one dashboard.

Who it's for

Built for the teams that look after homes

Residential portfolios where most jobs are everyday repairs and a resident is waiting.

Residential property managers

Tenant repairs reported, tracked and closed.

Community housing providers

Repairs and safety checks across every home.

Strata & owners corporations

Common-property repairs and statutory checks.

Home maintenance contractors

Plumbers and electricians sent with the job in hand.

At a glance

Maintenance OS Core, in numbers

Modules23 of 35

AI WorkersStandard

HostingIn-country cloud

EncryptionAES-256 at rest

LanguagesEnglish & Arabic

SupportBusiness hours

How it works

From report to paid claim in eight controlled steps.

How one job is designed to run: every step has an owner and a control. Scroll to follow it.

Requests · one queue

Tenant portalPhoneEmailWhatsApp

WO-24817 · Leaking pipeKitchen · Block C · reported 09:14 SLA 4:00:00

01 / 08Request

01
Request
Any channel; the timer starts.
02
Triage
AI suggests, a person confirms.
03
Allocate
Contractor chosen by rules.
04
Schedule
Agreed with the occupant.
05
Attend
Evidence captured on site.
06
Verify
Checked automatically or by a supervisor.
07
Claim checked
Against job, rates and evidence.
08
Paid & closed
Warranty clock recorded.

Compare editions

Three editions, sized by the estate you run.

Sized by properties, assets and contracts. Every edition runs on the same record; what changes is scale, the checks before payment and where it is hosted.

Feature	Core	Enterprise	Sovereign
Built for	Homes and residential maintenance teams.	Commercial buildings and multi-site portfolios.	Government and public housing estates.
Sized for	A residential portfolio or one maintenance contract.	Multi-site portfolios and several contracts.	A contractually defined estate.
Modules	23 of 35 included; the other 12 as add-ons.	34 of 35 included, with assurance and analytics.	34 of 35 included, the same set as Enterprise.
Assurance	Audit trail, replay and evidence packs.	Claims, evidence and risk checked before payment.	The Enterprise assurance layer, in your environment.
AI Workers	Standard AI Workers.	Advanced AI Workers.	Custom AI Workers.
Hosting	In-country cloud: Australia or in-Kingdom.	In-country cloud: Australia or in-Kingdom.	Dedicated infrastructure, in-country.
Support	Business hours.	Priority.	24/7.

Next in the ladderMaintenance OS EnterpriseCommercial buildings, multi-site portfolios and the assurance layerExplore Enterprise

Bring one repair. We'll map it from report to fixed.

A 30-minute discovery session on your own homes, trades and contractors.

Book a discovery session Request pricing