Facilities management
For FM and maintenance contractors running SLAs across many buildings, trades and clients.
Built on
Industry
FM contracts are won on price and kept on proof. Every job has to land inside its SLA, carry the evidence the client asks for and turn into a claim that is paid without a dispute. Hivenox Maintenance OS is designed for that flow: dispatch, SLAs, evidence and claim-to-cash on one record, across every client and contract. The aim is simple: technicians record each job once, and nobody chases photos at month-end.
Workflows
The work itself, named the way the people who run it name it.
Jobs allocated by rules to the right trade and technician, with SLA timers running from the client's request and a drag-and-drop dispatch board across every site. Urgent and make-safe jobs first on the board, with the client kept informed.
Required photos and sign-offs set by job type, captured with time and location, so every completed job carries the proof the client's contract asks for.
Lifts, fire systems, backflow, electrical and HVAC servicing on planned maintenance plans by asset type, raised ahead of their due dates for every client building. Each service recorded against the asset it belongs to, with its certificate attached.
Parts issued from the van or the warehouse to the work order at cost, so materials land on the right claim instead of disappearing into overheads. Reorder points set per van and warehouse, so common parts are on hand.
Completed jobs priced from the contract's schedule of rates and grouped into the client's claim with the evidence attached, ready to pass the client's checks the first time. Disputed lines settled against the evidence, not memory.
Records
Named the way they appear on site, in the contract and in the claim.
Before and after
SLA breaches found when the client's report arrives.
Every job's SLA clock in view from the moment it is raised.
Claims queried for missing photos.
Every job closed with the evidence the contract requires.
Parts written off to overheads.
Parts issued to the work order at cost.
Quick answer
Agree the evidence each job type needs: before-and-after photos, time, location and sign-off. Capture it on the phone at the job, run every job against its SLA clock, and price completed work from the schedule of rates with the evidence attached. Hivenox Maintenance OS is designed to run that flow end to end.
Send us a project or a maintenance contract. In the first session we walk through its variations, claims, defects and compliance gaps with you.
Book a working session