Repairs, from report to make-safe
Tenant reports from phone, web, email or WhatsApp in one queue, with trade and urgency suggested and confirmed by a person. Make-safe jobs dispatched first, with the SLA clock running from the first call.
All industries
Social and affordable housing
Social housing maintenance software: every repair evidenced, every claim checked
For community housing providers, public housing agencies and affordable housing operators maintaining tenanted homes.
Built on
- Hivenox Maintenance OSOn the roadmap
Industry
Repairs you can prove. Claims you can trust.
Tenanted homes, repairs every day and contractors paid on schedules of rates, with every dollar answerable to a regulator or a minister. Most providers can audit only a sample of claims, so overclaims, duplicate invoices and repeat repairs slip through. Hivenox Maintenance OS is designed for this work: every repair evidenced, and every contractor claim checked against the job before payment instead of by sample afterwards.
Workflows
Five workflows, one record
The work itself, named the way the people who run it name it.
Every claim checked before payment
Each contractor claim tested against the work order, the schedule of rates, its photo evidence and the warranty on the element. Duplicates, split claims and reused photos flagged for a named officer to accept, query or reject.
Planned and statutory maintenance
Smoke alarm, electrical safety, fire and backflow checks raised ahead of their due dates across every home, each one evidenced and closed on the record so none is missed. Overdue checks escalated before they become a breach.
Repeat repairs back to the contractor
Warranty and defects liability tracked by element: a repair that fails within its warranty routed back to the contractor who did it, not paid for twice.
Condition into costed scope
Inspections rated 1 to 5 with photos, turned into costed scope from the schedule of rates in force and ready for the next upgrade programme. Every line traceable to the photo and inspection it came from.
Records
The records it runs on
Named the way they appear on site, in the contract and in the claim.
Tenant repair requestsWork ordersMake-safe jobsSLA timersSchedule of ratesContractor claimsBefore-and-after photosSmoke alarm and electrical safety checksWarranty recordsCondition ratingsContractor licences and insurancesAudit evidence packs
Before and after
What it is designed to change on the job
Without HivenoxWith HivenoxOn the roadmap
A sample of claims audited months after payment.
Every claim checked against the job before payment.
The same leak paid for twice.
Repeat repairs routed back to the contractor under warranty.
Safety checks tracked in spreadsheets.
Every statutory check raised ahead of its due date and evidenced.
Quick answer
What software checks every maintenance contractor claim for social housing?
Hivenox Maintenance OS is designed to check each contractor claim against the work order, schedule of rates, photo evidence and warranty status, instead of reviewing a sample. Exceptions go to a named officer who accepts, queries or rejects them. It is being built for public and community housing providers in Australia and Saudi Arabia.
Bring one live job. See what it's hiding.
Send us a project or a maintenance contract. In the first session we walk through its variations, claims, defects and compliance gaps with you.
Book a working session