Application intake
Receives and triages applications from every channel.
Citizen Services WorkerOn the roadmap
Public-sector service delivery.
Built for government: intake, eligibility, case progression and correspondence, in Arabic and English, inside a sovereign deployment.
- Application intake
- Eligibility assessment
- Case progression
- Citizen correspondence
Cases within SLAActual 89%
Risk identifiedHousing applications nearing an SLA breach
RoutedService Delivery Lead · tracked to closure
How it works
How Citizen Services Worker works.
What it will read, what it will flag and who makes the call.
- 01Receives
Takes applications from portals, email and service counters.
- 02Assesses
- 03Progresses
- 04Responds
Capabilities
What Citizen Services Worker covers.
Eligibility assessment
Assesses eligibility against policy rules, with the reasons recorded.
Case progression
Moves cases through each step and tracks service levels.
Citizen correspondence
Writes clear correspondence in Arabic and English.
Decision auditability
Records every recommendation and human decision for review.
Sovereign deployment
Runs inside a sovereign, government-controlled environment.
Outcomes
What it is designed to change.
01Faster services
Cases move without waiting on manual triage.
02Consistent decisions
Policy is applied the same way every time.
03Full accountability
Every decision can be explained and audited.
Government portalsCase managementIdentity servicesPolicy rulesDocument archivesEmail and SMS
One record, shared by every Hivenox AI Worker
Talk to us about the Citizen Services Worker.
A 30-minute walkthrough, mapped to your teams and the systems you already run.
Talk to the team